Chamber Book Club

Book Club Tuesday, June 24th

 Discussion led by Becky Sill 

When we’re in a relationship with someone who has broken a promise, violated a commitment, behaved badly, or otherwise failed to meet our expectations, we’re forced to decide whether to bring up the issue and risk making our relationship worse or suffer in silence and let the issue continue. Luckily, communication and management experts Patterson, Grenny, Maxfield, McMillan, and Switzler explain that if we properly prepare for, execute, and follow up on our accountability conversation, we can solve our issues while improving our relationships. This guide explores the steps necessary to effectively solve accountability issues and provides insights from other fundamental theories of interpersonal communication, management, and psychology. We’ll learn how to discuss the right issue, control our emotions, address sticky topics, and effectively follow up on our chosen solution, ultimately putting an end to accountability issues and steering our relationships in a positive and productive direction.